Terms and conditions

Definitions: The ‘agency’ is VA Associates Ltd. The ‘client’ is the party, or any person acting on their behalf who enters into a contract with the ‘agency’.
1. All quotations provided exclude VAT, where applicable, and are valid for thirty days from the date of the quotation.
2. The quotations provided when quoting are guide prices based upon what the agency anticipate the creative, time and production requirements to be based on previous experience and on typical processes, plus client co-operation in provision of content, meeting deadlines and approvals. Within reason, additional charges may be payable if there are significant variations to this, although the client would be made aware of this in advance. Charges are unlikely to deviate from those quoted unless requirements change. All quoted prices are subject to sight of any supplied content or files and are for the listed and mentioned services only, carried out in normal working hours (9:30am to 5:30pm Monday to Friday). Any additional services required to complete a project will be quoted for in advance and charged accordingly.
3. No creative or development work will commence until the agency has received written approval of the quotation, a purchase order and a minimum deposit of 50% of the agreed costs unless otherwise agreed in writing. This ensures that the agency is equipped to provide the levels of service required, from project inception through to completion. This also applies if a project is delivered in ‘stages’, whereby a deposit will be required before proceeding to each new stage.
4. Unless otherwise agreed in writing, the balance of payment will be due in full on project completion (e.g. before or on delivery of printed items, publishing of website etc.). Failure to make final payment at this point may result in delays in project delivery.
5. If a quotation has been provided where a project will be approached in ‘stages’, each stage will need to be paid in full on completion of that stage, before the agency is able to progress to the next stage. Where a project has been quoted in two halves (initial 50% deposit and final 50% balance) the balance of payment may be charged in full either on completion of the project or over a number of further staged payments at the discretion of the agency.
6. If any project exceeds the estimated timeline agreed or extends beyond three months, from approval of quotation (whichever occurs first), for reasons which are outside the agency’s control, the agency reserves the right to invoice 100% of any outstanding balance.
7. Any printing, production, fulfilment, mailing or third-party services that are provided by the agency will require a minimum up-front payment of 75% (this figure will be at the discretion of the agency and may in some cases be 100%) of the agreed cost. Please note that the agency will be unable to proceed to this stage without receipt of or proof of this payment.
8. Unless otherwise stated above or previously agreed in writing, all invoices are due within fourteen days of any invoice date.
9. Unless otherwise agreed in writing, work will usually commence within ten working days of deposit receipt. Any anticipated completion date provided by the agency is subject to options chosen and client co-operation in provision of information, resource (copy, logos, images etc.) and written approval. The agency will do its very best to ensure that agreed timelines are adhered to, but please be aware that circumstances, amendments requested, or additional requirements may result in delays. Timelines provided are estimated but the agency will not be held liable if the project over-runs due to delays caused by the client not providing information, accessible files, usable images or delaying approvals, or any third party issues or any technology/hardware issues or force majeure, including any communicable, infectious or contagious disease, including any related variation, strain, virus, complex or syndrome.
10. Costs provided allow for two creative concept / designs options per brief (unless otherwise agreed) for the client to select from. In the event that the client is not satisfied with the first round of presented work, the agency will develop a further round of additional creative development to the same brief. If after this second round there is still no agreement on direction, the agency reserves the right to potentially bring to an end any agreement with the client with no refund of deposit or payments made previously.
11. Costs provided allow for a maximum of two sets of minor client amendments after which time additional charges may become chargeable, although the client would be made aware of this in advance.
12. At the end of each stage of the process, but prior to,  sending an item to print or publishing a website etc. the client will need to proof read and provide their approval of the project in writing. No further development can be undertaken until the agency is in receipt of written approval confirmation. Any amendments to work, after signed approval, may incur additional charges for further time/costs, although the client would be made aware of this in advance.
13. Costs provided allow for occasional meetings, at key stages, for a reasonable length of time between the agency and client. Some meetings may incur additional charges for time spent, expenses etc. although the client would be made aware of this in advance.
14. Unless otherwise specified, costs quoted exclude the following, where relevant, VAT, print, commissioned illustration, photography or stock images, image retouching, image scanning, copywriting, travel, couriers, website hosting, website content management training and support, and any other third party costs that may be incurred.
15. It is assumed that unless otherwise stated, copy and images will be provided by the client (the agency may contribute to copy by suggesting headlines, and top-line messages etc. as a natural part of the creative process). It is the responsibility of the client that all materials (including, but not limited to images, photographs, diagrams or illustrations, the client’s own and third party logos as well as intellectual property in other media) supplied to the agency by the client will have the relevant copyrights, licenses and permissions for use in the commissioned project. The agency will not accept responsibility/liability for infringements caused by any wrongly supplied materials.
16. The agency recommends that clients use our preferred suppliers for print and is able to provide competitive quotations to ensure quality and service is maintained upon delivery of the final product. Although clients are not contract-bound to use the agency to provide this service, it is highly recommended for quality control. If a client prefers to use their own print supplier, the agency can provide artwork to specifications sourced and supplied by the client, for the client to manage, but the agency will be unable to monitor, advise or take any responsibility for the process or final product.
17. Clients should be aware that due to a variety of factors there will often be variance in colours shown between in-house proofs, colours on screen, printer’s proofs, and final printed items. These factors are determined by the source of the print or visual (each output source e.g. the agency printer, the client’s printer, the image setter, the monitor etc. will differ from the other), the types of inks or make-up of colours (even Pantone colours can vary significantly and often surprisingly depending on what stock or substrate they are printed on), the type of print process (short-run digital, longer-run litho printing), the substrate (paper, card, plastic etc.) used, individual preferences (ambient light, personal computer settings etc.) and several other reasons. As a result of this the agency is unable to guarantee 100% consistency and accuracy of colour on all items and may not always be able to achieve the exact result expected by the client. The agency does not accept any responsibility for colour variations as a result of these indeterminate factors.
18. All work produced and devised during a project including concept, creative, digital and software files either remain the property – physically, intellectually and in copyright, of the agency or respective third parties unless otherwise agreed in writing. The agency reserves the right to commission freelance support or outsource any project. Any third party’s copyright or intellectual property will remain with that party unless otherwise agreed in writing. The agency reserves the right, with the client’s permission, to use any work for self-promotion in its portfolio, in presentations, and on its website / online and offline promotional activity.
19. VA Associates Ltd will never knowingly infringe any copyright or trademark and will deliver, to the best of the agency’s knowledge, creative solutions that are original and unique to the agency. The agency cannot guarantee the client exclusivity of any concept, strategy, design or other intellectual property provided. Therefore the agency will not accept liability for any alleged claim from the client or any third party as the result of unintentional similarity in part or whole of a third party’s copyright protected or registered trademark or brand, identity, strap line, colour usage, image style and content, product or otherwise. Unless otherwise agreed in writing, it is the responsibility of the client to ensure that no copyright or trademark has been infringed and to make their own application for copyright or trademark with the UK Intellectual Property Office if required.
20. If requested, the agency will (at its discretion) provide the client with end-artwork in its final form (e.g. print-ready PDF; DVD master; outlined EPS file etc.). However the agency does not by default (and possibly without further charge) provide clients with original artwork or HTML code (for example an InDesign file, layered Photoshop file or HTML source file) or any working or development files, rejected concepts and designs, images or documents generated throughout the project. Ownership and copyright of all unused or rejected files, documents and designs will reside with the agency for non-exclusive future use.
21. The agency will not at any time or in any manner, either directly or indirectly, use for our personal benefit or divulge, disclose or communicate in any manner any information that is proprietary to the client. We will act reasonably to protect such information and treat it as strictly confidential.
22. The client agrees to indemnify VA Associates Ltd and keep the agency indemnified and hold the agency harmless from and against any claims, actions, proceedings, losses, liabilities, damages, costs, or expenses suffered or incurred in relation to work or services provided. The agency is not liable for any loss that may occur before, during or after the development of projects undertaken. The agency will not be held responsible for any delays, errors or losses arising from any third party.
23. The client agrees to alert the agency in writing to any defects or problems in relation to work and services provided, within three working days of the completion and delivery of the project or service. The agency will not be liable for any claims made after this period.
24. For all web related projects, unless specifically stated, the client will retain ownership of the web page design only (ownership is not applicable to proprietary software and programs or source code, such as databases, and/or content management systems, web application source code or associated files/animations).
25. VA Associates Ltd cannot accept liability or be held responsible financially or otherwise for any loss or damages incurred due to changes or updates to websites carried out by our client/s or their representative/s or any third parties.
26. The agency offers a website hosting service to host the websites we have built for our clients, this hosting service is recommended in order to ensure on-going quality of service. Although the standard of our hosting packages are high, the agency is unable to guarantee 100% ‘up-time’ (as no website host could) nor accept any responsibility for any error, omission or misrepresentation in relation to the websites hosted or for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) suffered by any user of the websites hosted. The agency makes no warranties or representations of any kind that hosting will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall the agency, its employees or agents be liable for any direct, indirect or consequential damages resulting from the hosting of websites on the servers.
27. Acceptance of a quotation will be taken as acceptance of the agency’s terms and conditions. These terms and conditions of business supersede any previous versions and apply to all present and future projects unless otherwise agreed in writing. VA Associates Ltd reserves the right to change or modify these terms at any stage with immediate effect.

Privacy Policy

Your privacy is important to us
This notice informs you how we use the information you give us and how we protect your privacy.  It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018.  We abide by UK Law and our data protection regulator within the UK is the Information Commissioner’s Office (details below).
Our licence number is ICO:00045514795. This can be checked on: ico.org.uk
Collecting of and purpose for your information
VA Associates Ltd is a design agency that offers our clients various graphic design and website design and development services. To provide such a services, we may need to collect personal data such as name, job title, work email address, phone numbers and online identities.
Your information may be used to introduce you to the services we offer, to help with ongoing administration and project management, to contact you with any review or changes that are applicable.
We may obtain data from individuals or from organisations.
Sharing your data
We may need to share your personal data we hold with trusted business partners, suppliers and sub-contractors for the performance of services we enter into with them. We will not sell your information with any other third parties. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified service. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing, advertising and business purposes without your consent.
Your rights regarding your data
• We will not hold your information for any longer than is necessary and as a maximum no longer than five years after you have terminated as a client of our company unless there is a lawful basis for retention
• Should your data be inaccurate we will rectify this as soon as possible when requested to do so
• Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly
• Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you
• You can request access to your data at any time. We will provide you with a full copy within one month of your request
• You can withdraw consent to us holding and processing your information at any time. Please contact the office as below should you wish to do this
• We may provide you with updates which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable
• You can opt out of these should you wish to – contact us and advise us if you wish to.
Data security
We take data security seriously and have in place systems to store and transfer your data.
Our contact details
Should you wish to contact us in relation to any issues within this notice, please contact us: discover@va.associates You will receive a response as promptly as possible.
Your right to complain
Should you wish to make a complaint in relation to data protection issues relating to our company, you can contact us as above or you can contact our regulator as follows:
The Information Commissioner’s Office
Wycliffe House
Water Lane
WilmslowCheshireSK9 5AF
Tel: 0303 123 1113 (local rate)   or
 visit: ico.org.uk
We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data.  Please ensure you have read this notice fully and accept all that it contains.  If you have any queries, are not able to read or understand this notice, please contact us directly.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. They are used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.
We use the following cookies:
Analytical/performance cookies  They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies  These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie title
Cookie name
Google Universal Analytics
Google Universal Analytics
No personal data
Web Firewall
Authenticates logged in user
Website settings
Browser settings
Website settings
Your timezone
Security plugin
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Click here for further information on how to do this: ico.org.uk